Frequently Asked Questions

Taxes

· Taxes are applied to orders shipped to the state of Hawaii. The tax rate applied to Honolulu County is 4.5%. All other counties in Hawaii are charged a tax rate of 4.0%.

· All other states in the United States and International Orders are not taxed.

Shipping

· We ship to all 50 states in the United States, as well as to Canada, Japan and Australia. We offer free standard shipping on orders of $75 or more. This offer is only available within the U.S.

· We do not ship to PO, APO, or FPO boxes.

· Our standard shipping method takes 3-5 business days. Additional fees apply for expedited shipping. Orders are processed Monday through Wednesday, excluding holidays. All orders placed after 2:00 pm (HST) Wednesdays to Sundays will be processed on Monday. The reason for shipping this way is due to the possibility of melting or improper care of the products during shipping.

· When ordering chocolates, additional weight may already be included in the product's total weight. This is necessary because ice gel and other shipping supplies are added to the shipping box to ensure the product is delivered in proper condition.

We are not responsible for any missed or rescheduled deliveries by any shipping carriers. If it occurs, we recommend contacting the carrier regarding your package.

Return Policy

· All returns must be made within 14 days of purchase.

· If you have a return please email orders@hawaiianking.com or call 808-833-0041 for assistance with your return. Calls are answered Monday – Thursday 7:00am-4:00pm HST.

· Please include in the email your name, phone number, order number, and reason for return.

· Please do NOT dispose of the product you are returning. Requesting a return without product will not be processed.